Terms & Conditions
The following terms & conditions apply to all transactions with The Trinket Box. Placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and feel free to print a copy for future reference should you wish to.The Trinket Box reserves the right to update or change any Terms & Conditions when necessary.
Hand Stamped Products
Hand stamped items are made by hammering a stamp into a metal shape. This could cause ‘blurr’ marks on the underside of the item, because of this I currently do not offer double sided stamped items. All blanks for items are made from Aluminium. All chain and findings used are silver plated and therefore nickel free. Aluminium in non-tarnish, hypoallernic and light weight.
We aim to post out your items within 7 working days after payment is received however this is not always possible at busy times and at bank holidays so please be patient and order early to avoid disappointment. See the home page of the website for current turnaround time at time of order If your item has not been received 14 days (uk) after payment has been made please contact us and we can chase it up for you. All proof of postage is kept.
UK orders are charged at £1.50. With optional upgrade to signed for postage. If your postage comes to less than you paid a refund will be sent. International orders are charged at a flat rate of £4.00 - and can take up to 3 weeks to arrive depending on how long it takes to go through customs and security.
If your paypal address is confirmed, I will post to that address without checking, if this is the wrong address it is your responsibility to inform me otherwise. If paypal is showing an unconfirmed address I will check before posting. If you provide a "delivery address" i will post to that address.
All payments are currently taken via Paypal. Either through a paypal account or as a paypal guest (paying by debit/credit card) I will also take payment via Bank Transfer, if you wish to use this option please contact me. We now work with Create Pay in order to take payment by card - processed by Worldpay
Refunds, Exchanges & Cancelations
If you have received a damage item it is your responsibility to inform me within 14 days from delivery. This will include sending photographic evidence. If there are shortages from your order you also need to notify me within 14 days of delivery. Once photographic evidence has been received and the item is damaged I will issue a replacement. If not possible a refund will be given. Mistakes made on your part will not be refunded or replaced.
If you are unsatisfied with the product for any other reason and it is a standard, non personalised item you have the right to cancel your order within 14 working days (unless personalised) It is your responsibility to return any such items in a saleable condition that it was sent out in. You will be responsible for the return of the goods and any costs of returns. Good received back incomplete, damage or in a non-sellable condition will not be refunded. If you wish to return any products please contact me within 14 days from the date of delivery. If you do not return goods within 14 days after you have informed me your right to cancel will be revoked.
You can cancel your order for personalised items only if I haven’t started making it. If I have started no refund for the cancellation will be made. If items have been brought in for your purchase but no work has begun, then the cost of these will be deducted from the refund.
Earrings can not be returned unless damaged due to hygiene reasons.
Use of Personal Data
By ordering with us you consent that we can use your data for the purpose of the order only. We will not rent or sell any information given to any third party for any purpose.